Terms and Conditions
Last updated: October 29, 2026
1. Introduction
Welcome to Jinsi Loyalty ("we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, mobile applications, and loyalty platform. Our platform enables customers to discover participating businesses, earn and redeem loyalty points, access rewards and promotions, and view transaction history. It also enables businesses to manage loyalty programs, branches, staff, promotions, and customer engagement.
By creating an account or using our services, you agree to these Terms. If you do not agree, you must stop using the services. If you use the platform on behalf of a business, you confirm that you are authorised to accept these Terms on its behalf.
2. Eligibility and Accounts
You must provide accurate and current information when creating an account and keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, except where applicable law provides otherwise.
You must notify us promptly if you suspect unauthorised access to your account. We may take reasonable steps to verify your identity, protect accounts, prevent fraud, or restrict access where necessary.
3. Customer Memberships
Customers may create an account and join loyalty programs offered by participating businesses. Membership may allow customers to earn points, access rewards, receive eligible promotions, and view their loyalty activity. Each business may establish its own program rules, eligibility criteria, earning rates, redemption conditions, and reward restrictions.
Joining a loyalty program does not guarantee that a particular reward, discount, promotion, or benefit will always be available. Businesses are responsible for the offers they create and the terms under which those offers are provided.
4. Loyalty Points and Rewards
Loyalty points are program benefits recorded by the platform and are subject to the rules of the relevant business. Points may be awarded based on eligible purchases, visits, surveys, campaigns, or other activities supported by a loyalty program.
Points and rewards are not cash, do not represent a bank deposit, and cannot be exchanged for cash unless expressly permitted by the relevant business or required by law. Points may be subject to expiry, redemption limits, minimum spending requirements, or other restrictions disclosed by the business.
We may correct points balances or transaction records affected by errors, duplicate transactions, technical problems, suspected fraud, or unauthorised activity. Where possible, we will provide appropriate notice. We do not guarantee that points or rewards will remain available if a business changes, suspends, or ends its loyalty program.
5. QR Codes and Barcodes
The platform may provide customers with unique membership QR codes or barcodes to support membership identification, point collection, and reward redemption. Customers must not misuse, copy, manipulate, or attempt to exploit these codes to obtain unauthorised benefits.
Customers are responsible for reporting suspected unauthorised use of their accounts or membership codes. We may invalidate or replace codes when reasonably necessary to protect the platform and its users.
6. Business Accounts and Branches
Businesses may use the platform to manage their business profiles, branches, authorised staff, customers, loyalty programs, rewards, promotions, and transaction records. Businesses are responsible for ensuring that their account information is accurate and that their employees and authorised users comply with these Terms.
Businesses must ensure that staff receive only the access and permissions necessary for their roles. Businesses are responsible for the accuracy of information they enter or submit, including purchases, points, rewards, customer records, and promotional conditions.
Where a loyalty program supports multiple branches, points and rewards may be shared across eligible branches belonging to the same business according to that business's configuration and published rules.
7. Promotions and Campaigns
Businesses may create promotions such as welcome rewards, birthday offers, spending-based rewards, visit-based challenges, bonus points, and time-limited campaigns. Each promotion may have its own eligibility requirements, start and end dates, usage limits, and redemption conditions.
Businesses are responsible for ensuring that promotions are accurate, lawful, properly funded where applicable, and honoured according to their published conditions. We may reject, suspend, or remove promotions that violate these Terms, applicable law, or platform policies.
We do not guarantee a specific number of customers, sales, redemptions, email deliveries, or business results from any promotion or campaign. Campaign performance may depend on customer preferences, business practices, technical limitations, and other factors outside our control.
8. Emails and Notifications
We may send account-related emails, transaction notifications, loyalty updates, and promotional communications in accordance with applicable law and user preferences. The platform may coordinate promotional email campaigns centrally to manage delivery and reduce duplicate messages.
Email delivery may be affected by spam filters, incorrect contact details, provider outages, or other technical issues. We do not guarantee that every email or push notification will be delivered, opened, or read. Users may unsubscribe from marketing emails using the available unsubscribe mechanism. Essential account and security communications may still be sent where appropriate.
Businesses must ensure that customer information used for marketing is collected and used lawfully and that any required consent or permission has been obtained.
9. POS Integrations and Third-Party Services
The platform may support integrations with point-of-sale systems and other third-party services. Depending on the integration, transaction totals, invoice details, branch information, or other authorised data may be transferred to support loyalty calculations and reporting.
Businesses are responsible for configuring integrations correctly and ensuring they have the necessary rights and permissions to share data. Third-party services may be subject to separate terms, availability requirements, and privacy policies. We are not responsible for independent third-party services to the extent permitted by law.
10. Subscription and Fees
Certain business features require a paid subscription. Applicable subscription prices, billing periods, included features, payment terms, and any taxes will be disclosed before or during subscription registration.
Businesses are responsible for paying applicable subscription fees when due. We may suspend or restrict paid features for overdue payments after providing notice where appropriate and as required by law. Subscription cancellations, renewals, refunds, and price changes will be handled according to the applicable subscription terms and mandatory consumer protection laws.
11. Acceptable Use
You must not use the platform to commit fraud, manipulate points, generate fake transactions, abuse promotions, access another user's account without authorisation, interfere with platform security, distribute unlawful content, or engage in activity that disrupts services for other users.
You must not reverse engineer, exploit vulnerabilities, circumvent access controls, or use the platform in violation of applicable laws. We may investigate suspected misuse and take reasonable action, including restricting access or suspending accounts where justified.
12. Intellectual Property
The platform, including its software, design, branding, and original content, is owned by or licensed to us and is protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the platform for its intended purposes.
Businesses retain ownership of their names, logos, and content they submit. Businesses grant us permission to use that content as reasonably necessary to provide, display, and promote their loyalty programs through the platform, subject to their settings and applicable law.
13. Service Availability and Changes
We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or continuously available operation. Maintenance, outages, third-party failures, internet connectivity, or other circumstances may affect availability.
We may modify, improve, suspend, or discontinue features where reasonably necessary. Where appropriate, we will provide notice of material changes. We will comply with applicable laws governing service changes and customer rights.
14. Account Suspension and Termination
You may stop using the platform and request account closure through the available account settings or by contacting us. Businesses should consider the effect of account closure on their loyalty programs, customers, records, and subscriptions.
We may suspend or terminate access where there is a serious or repeated breach of these Terms, suspected fraud, a security risk, unlawful activity, or another legitimate reason. Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue. Any handling of remaining points, rewards, records, or subscription payments will be subject to applicable program rules and law.
15. Disclaimers and Limitation of Liability
To the extent permitted by law, the platform is provided subject to its documented features and availability limitations. We do not guarantee the accuracy of information supplied by businesses, the availability of particular rewards, or the commercial results of using the platform.
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from use of the platform. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or liability that cannot lawfully be excluded or limited.
16. Privacy
Your use of the platform is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information. By using the platform, you acknowledge that personal information will be handled in accordance with that policy and applicable law.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our platform, business practices, or legal requirements. We will update the date shown at the top and provide notice of material changes where required. Your continued use of the platform after changes take effect constitutes acceptance only to the extent permitted by applicable law.
18. Governing Law and Disputes
These Terms are governed by the laws of [Applicable Jurisdiction], except where mandatory laws provide otherwise. Disputes relating to the platform should first be raised with us so that the parties can attempt to resolve them informally. Nothing in this section limits any rights or remedies available under applicable law.
19. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: [email protected]
Website: https://loyalty.jinsistore.com